• Below is a list of residential and business resources that are available to help people affected by the coronavirus. If you are directly affected, please make sure to take advantage of the new government benefits, like expanded unemployment benefits, extended emergency family and medical leave, free coronavirus testing and expanded food aid. More information on these benefits is available at the links provided below.

    Pandemic Electronic Benefit Transfer (P-EBT)
    Helping families buy food during COVID-19. TEA (Texas Education Agency) has put together information to assist parents in collecting the Pandemic Electronic Benefit Transfer (P-EBT) (Spanish Version). P-EBT is a one-time food benefit for families who lost access to free or reduced-price meals due to school closures. For more information click on the flyer (also see Spanish Version Flyer).

    Click the informational links below to apply today:

     COVID-19 Residential Resources

    Dear City of Dallas residents,
    These are extraordinary times. Please know the City of Dallas is deeply concerned about the impacts to residents, businesses and their employees. We are with you.
    Mayor Johnson’s disaster declaration is meant to protect life and property and preserve critical resources while a state of disaster is in effect.
    In this email, you will find a list of resources available effective, March 24th, regarding finances and COVID-19 topics such as unemployment, paying rent and mortgages, student loans, utilities, food assistance, resources for businesses and more. This will remain a living document and we will send you regular updates with new resources added. Grocery stores, pharmacies, daycare centers, banks, and hardware stores remain open. Restaurants may still operate takeout and delivery services.
    Please feel free to share this with your friends, family, coworkers, community, or anyone else who could use it. If you have additional information you wish to share with your neighbors and community, please do not hesitate to contact our office at DistrictXX@dallascityhall.com.

     Trouble Paying Rent or Mortgage

    Dallas County Judge Clay Jenkins issued an order providing guidance to the Justices of the Peace to suspend evictions for 60 days. This includes ALL evictions – residential, commercial, and industrial. The federal government announced they are suspending all HUD foreclosures and evictions for 60 days.

     If you don’t have enough money to pay, contact your lender or landlord immediately. Help includes:

    • If you are a Dallas Housing Authority client, please immediately report any loss of income in order to reduce your portion of rent and inspections will be restricted to health and safety only.
    • Texas Department of Housing and Community Affairs Foreclosure Prevention 1-888-995-HOPE (4673)
    • Texas Attorney General Consumer Protection or call 800-621-0508
    • Texas Health and Human Services Commission has resources available. There may be vouchers to assist those in need with paying their rent. Also get government assistance with other needs, including lease application fees, information on low income housing and security deposits. Dial 1-877-541-7905 to find additional ways to get rent help. Texas offers programs that can help you with paying your mortgage and also avoid foreclosure. Local resources, including government and non-profit assistance, can help qualified homeowners
    • Homeowners have other resources too. Also click here for a listing of Texas HUD counseling agencies that provide free foreclosure counseling.

     Paying Utilities

    • If you need help paying your utility bills, contact your service provider immediately.
    • Atmos and Dallas Water Utilities have suspended disconnections at this time.
    • Vistra, on behalf of TXU, Ambit, and Tri-Eagle electric is going to: waive late fees, extend payment due dates with no down payment required, reduce down payments and deferring balances over five equal installments. Additionally, for TXU customers, they are providing additional bill payment assistance to customers in need through its TXU Energy AidSM program
    • Charter Communications is offering free access to Spectrum Broadband and WiFi for 60 days for new K-12 and College Student households

    Food Assistance and Donations

    • Here is also a list of open food pantries inclusive of hours.
    • North Texas Food Bank has shifted to box distribution model with partner agencies. Food4Kids and School Pantry programs remain fully functional, and they are partnering with the City to deliver snack/hydration kits to the homeless.
    • Dallas County Health and Human Services Older Adult Services Program is currently providing meals delivered to home bound seniors. There is a drive-thru for hot meal pick-up service set up at each senior center location. Seniors needing these resources can call 214-819-1860 to enroll.
    • Meals will be provided to all children at most district middle and high schools and will be distributed twice a week, on Monday and Thursday between 10 AM and 1 PM. On Monday you will receive Breakfast, Lunch, and Supper for Monday, Tuesday, and Wednesday. Thursday will have Breakfast, Lunch, and Supper for the rest of the week, including Saturday. For pick up locations and menus, visit this link.

    Insurance Issues

    The Texas Department of Insurance has resources and information available for consumers who have insurance related questions.

     For Businesses

    • The City of Dallas Office of Economic Development has created a web page with information for small businesses.
    • The State of Texas has officially declared a state of emergency. Businesses are encouraged to fill out Economic Injury worksheets to prepare for distribution of disaster relief funds.
    • A loan program has been established by the Small Business Administration, specifically for those impacted by the coronavirus.
    • Facebook also has a $100 million Small Grants Program accessible here.
    • The Texas Comptroller’s Office has resources available.

     Mental Health Resources

    The Texas Department of Health and Human Services has extensive resources available for mental health support, including those facing a mental health crisis.

     The Metrocare Coronavirus Support Line is available during our normal business hours Monday through Friday for those Dallas County residents experiencing high anxiety or depression during these turbulent times. Metrocare’s professionals will assist individuals in accessing our mental health services and provide referrals for other services that may be needed. The Metrocare Coronavirus Support Line for Dallas County is (214) 743-1215.

     Domestic Violence Survivor Resources

    • Futures Without Violence has compiled useful references, including for community-based advocates and health providers.
    • The work of the National Domestic Violence Hotline is crucial in times like these and has 24/7 online chat in addition to their hotline number and excellent safety planning resources.
    • We are in close communication with the National Coalition Against Domestic Violence.
    • VAWnet, a project of the National Resource Center on Domestic Violence, has special collections on topics like disaster and emergency preparedness and response.
    • NNEDV’s own WomensLaw.org offers an online legal hotline in addition to plain-language information for victims of abuse.

     Student Loans Deferment

    The US Department of Education has suspended federal student loan payments and waived interest. The Office of Federal Student Aid has specific details.

     Childcare Resources

    The Texas Workforce Commission’s subsidized childcare program is making changes to their requirements in light of the COVID-19 crisis. Please check their website regularly for announcements coming soon.

    Due to COVID-19, YMCA branches are currently closed; however, they continue to offer limited childcare programming on a daily basis, supporting the childcare needs of first responders, medical professionals, government officials, and those that must continue their work in this challenging time. This care will be offered until further notice, at 11 YMCA branches across the Dallas Metroplex, in accordance to state guidelines.

     Department of Public Safety 

    The Texas State Department of Public Safety has suspended expired IDs: driver’s licenses, IDs, commercial driver’s licenses, and election identification certificates expiration dates will be extended. In response to the COVID-19 crisis, The Dallas County Clerk’s Office will be closing its Vital Records and Recording Divisions to the public. All transactions will be done either by mail, document drop off, or by appointment only. The public closure will take effect starting Monday, March 23, 2020 through May 1, 2020, but may be extended based on COVID-19 status.

    *Resource and Assistance Source: Oak Cliff Chamber of Commerce


    COVID-19 Business Resources

    • Local information on the outbreak and availability of test kits www.dallascounty.org/departments/dchhs
    • U.S. Small Business Administration www.SBA.gov/disaster has grants and loans available to small business that have been injured by the impact of the public health crisis. This assistance may help your business weather the disruption until the crisis passes.
    • The U.S. Chamber of Commerce has a range of resources for businesses: www.uschamber.com/coronavirus-response-toolkit
    • The U.S. Department of Education www.ED.gov/coronavirus has preventive strategies for K-12 educators and higher education institutions. www.dallasisd.org/age31679
    • The U.S. Department of Housing and Urban Development www.HUD.gov has information on local homeless shelters and other resources for those who may be the most affected in our community.
    • For the latest on national news and recommendations log on to www.CDC.gov.
    • For the latest on local news log on to: www.dallasnews.com -Mayor Eric Johnson Extends Emergency Declaration through April 29